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FAQs

I've forgotten my password

If you have forgotten your password go to Your Account and click 'please tell me my password reminder'. Your password hint will then be displayed, if you have not provided a password hint we will email your password to you.

Safe Shopping

It is as safe to shop at dk.com as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by Verisign.

Tracking your order

If you have a query about an order, remember you can check your purchase history online in the Account Details section of the store. Or you can email us here.

You can also telephone us regarding your order on 0845 313 4444. Lines are open 8.30 am - 5.30 pm. Monday to Friday. Calls are charged at national rate. In order to ensure the quality of our service we occasionally monitor calls.

Cancelling an Order

In order to ensure that our customers receive their goods as quickly as possible our order process is automated. All orders are processed within 20 seconds of the 'OK place my order' option being selected and despatched, usually within 12 - 24 hours.

It is not possible to manually override the order system once this process has begun, however we can refund the cost of any item within 14 working days of the delivery date if you have changed your mind and wish to return your purchase/s unused and in good condition.

Returns Policy

To return items please complete and attach the sticker on the bottom right-hand side of your delivery note, to the parcel you are returning stating reason for return on the label. As soon as we receive your parcel we will refund your book cost.

If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.

If you are unable to locate the sticker, please send the package to the following address stating customer order number and reason for return.

Online Returns Department
Penguin Books Ltd
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE

We recommend that you use a recorded delivery service.

Book Alerts

Be the first to know with our new alert emails.

  • When's the next Robert Winston book out?
  • What month will the next Eyewitness Travel Guide publish?
  • When will a book be back in stock?

Now you can sign up for an email alert and make sure you're the first to know! Just find the book or author you'd like to hear about on dk.com, enter your email address in the alert box and as soon as it's hot off the press - we'll be in touch to let you know.