Privacy Policies

Changes to Terms and Conditions of Sale and Privacy Policies
On 16th October 2001 we amended clauses 2, 8a, 8b, 29e and 29f of the Terms and Conditions of Sale. We have also amended our Privacy Policies to confirm that we offer you the chance to opt out of receiving marketing materials from us and to unsubscribe from any email lists you are on, and also to make it clear that when you order books we need to pass on your contact details to third parties to fulfil your order.

This web site is owned and operated by Dorling Kindersley Limited. If you have any questions about this web site or our privacy policy, please contact us by any of the following methods:

The Editor, dk.com
Online Department
Dorling Kindersley Limited
80 Strand
London
WC2R 0RL
United Kingdom


Or send an email

Our approach to your privacy

We want people who visit our web site to be able to take part fully in the activities and offers we provide. We also want to make sure that when we collect information from you we do so in a way that does not infringe your right to privacy. This Privacy Policy is designed to give you useful information about your rights and the way we collect and use personal information.

We do not ask you to disclose any more information than is reasonably necessary to enable you to participate in an activity on our web site and to ensure that our web site is in keeping with our customers' needs.

We do not generally disclose personal information we have collected from you through this web site to third parties. We may do so sometimes, in which case we will say so when the information is collected and you will be able to inform us that you do not want us to do this. This will not stop you enjoying the site, you can simply tell us that you are happy for us to have the information so you can take part in the activities we offer, but that you do not want us to pass that information on.

Besides what we describe in this Privacy Policy, we do not maintain any personal information obtained from users through this web site in a retrievable form.

The information we collect and how we use it

• When you subscribe to receive any of our email newsletters we ask for your email address so that we can send you the material that you want.
• On all informative emails and newsletters that we send, we give you the option to unsubscribe.
• When you enter competitions, we ask you for your name, email and residential address. This is so that we can let you know if you have won anything, send you your prize and let other people (such as other users of our web site, the public and our own employees) know about our competitions and their winners.
• When you send e-postcards, we will ask you for your name and email address so we can let whoever receives the postcard know who sent it.
• When you submit reviews for display on the site, we ask for your name (as you would like us to publish it) and your email address (which we will not publish) so we can contact you in relation to your review. If you plan to submit a review to the site, please take note of your obligations under clause 6 of the General Terms and Conditions of this web site.
• When you purchase products online, we will need to pass on your name, address and payment details to the third parties who help us to fulfill your order. For further details about information security on this site, please see our Safe Shopping Policy

We only keep the personal information you submit for these purposes until we have made use of it in these ways.

Cookies
We use cookies on this web site. Cookies are small files that we transfer to your computer's hard drive through your web browser. They enable us to recognize your web browser. In effect, cookies tell us when you have visited our site and where you have been, but they do not identify you personally. We use cookies to see how often people visit our site and what they look at. This helps us to know what parts of the site are popular - what people are interested in - so we can make sure we have more interesting material on the site in future. We also use cookies to make it easier for you to get around our sites. For example, when you first visit us we ask you to click on a flag that directs you to the DK site for the country you are in. When you come back, we use cookies to remind us where you want to go and we take you there directly. If you don't want us to be able to do this, your browser's help section should be able to tell you how you can disable or filter cookies and how to arrange for your browser to tell you when you've been sent a new cookie. If you choose to disable or filter the cookies we use, it may mean that the site's functions do not work as intended.

Aggregate Information
We track the following information on this site anonymously, or as 'aggregate' data: users' ISP's, the domain names of the pages from which users come to our site, users' browsers and operating systems.